Before we had time to turn around twice, Tuesday rolled around again and with it our weekly scholarship circle meeting, with its name and focus of “Giving formative feedback on student writing” (For more information about what scholarship circles involve, please look here and for write-ups of previous scholarship circles, here and to see what we discussed last week – in session 1 of this circle – here)
A week is a short turn around time but a number (9, in fact!) of eager beavers, who’d all managed to read the article “Sugaring the Pill: Praise and criticism in written feedback” by Fiona Hyland and Ken Hyland in Journal of Second Language Writing, turned up to discuss it and relate it to our context. The article is, in its own words, “a detailed text analysis of the written feedback given by two teachers to ESL students over a complete proficiency course”. The authors categorise all the feedback by function; namely, praise, criticism and suggestions and analyse it accordingly. It’s a very interesting and thought-provoking article. However, the purpose of this post is not to summarise it but rather our discussion which arose from it. This is not as easy a task as it might sound!
We started by talking about praise. Something we found interesting, in both the article and a similar piece of research done for a masters dissertation by one of our number, was that the students in these studies were able to identify when praise was insincere/formulaic/there for the sake of being there. (Here we are talking about the general comments at the end of a text rather than specific in-text comments.) Additionally, also in terms of general end-of-text comments, students who receive substantial formulaic praise may automatically mentally downgrade it, particularly if the balance of feedback overall is in favour of praise i.e. more positive comments than suggestions for improvement. In connection with this, students were also found not to believe the positive general comments if they did not reflect the in-text feedback, which being more directly connected to the text held more weight for them. Finally, both the article and the masters research highlighted the danger of the suggestions for improvement in a praise-criticism sandwich being ignored/missed by a student and the danger of hedged comments (e.g. using modals) being misunderstood.
Another aspect of feedback which it was thought might lead to misunderstanding is our feedback guidelines here at the college, which stipulate that in our general comments we should include 3 positive points and 3 areas to work on. We discussed the possibility that this might be (mis)interpreted by students to mean that the piece of writing was good and in need of improvement in equal measure when in fact that may not be the case. We also discussed the importance of framing the negative points as suggestions rather than criticism, as well as of avoiding hedging and the aforementioned dangers of miscommunication that may go with it:
“Your writing does not have enough linkers so it is confusing” (highlighting a negative)
“You should include more linkers in your work to make it clearer” (making a suggestion for improvement)
This would, in turn, be easier to understand for a student than:
“I wonder if you could include more linkers in this paragraph? This might help the reader.” (hedged)
“This is a good introduction with a clear thesis statement and scope, however, you need to look at coherence. Go back to …. and consider… . I think you could also benefit from having a look at… …it is quite advanced but I think you are ready to take your AW to the next level!” (Praise-criticism sandwich: the student in question ignored all the suggestions because the teacher had said it was good so they didn’t feel the need to make any changes!)
Of course, as discussed in the journal article, teachers do use phrases such as “I wonder if” and questions rather than direct instructions to avoid appropriation of the piece of work and also to avoid being overly authoritative, in order to meet what Hyland and Hyland describe as the “interpersonal goal” aspect of feedback (in contrast with pedagogic and informational goals). Our conclusion, based on the masters findings, our experience and having read the journal article was that teachers possibly worry too much about being polite in the feedback, which ends up being confusing for the student more than anything else. As here:
Still relating to praise, we agreed that it is most effective when specific i.e. directly highlights something in the text that the student is doing well, a view supported by the article and the masters research. Carrying this over to general end-of-text comments, we wondered if ‘repeating’ what you have said in specific in-text comments (which I admitted to doing quite a bit hence raising the issue), whether positive or negative, might actually be a way of reinforcing the importance of the in-text comments in question rather than being redundant or otherwise negative and making the general comments more personalised/less formulaic.
Finally, one issue I raised was that on Turnitin, if you have all the in-text comments (both positive and negative – “negative”, including suggestions for improvement not just criticisms obviously) in a single colour in terms of highlighting, a student might look at that and assume their essay was terrible because of the quantity of highlighting. I wondered if using different colours of highlighting for positive and negative would alleviate that situation. However, it was also put forward that it might be even worse if students knew that code and had very few things highlighted in the positive colour!
As well as identifying the potential issues with praise discussed above, we also discussed possible solutions:
Reframing general comments
We agreed that:
- short, personalised comments would be most useful, to avoid misunderstandings and identifiable insincerity. (Our comments bank – a google doc of generic comments – does not currently fit this bill.)
- in Turnitin we could make more use of the “T” option (which is along side the QM and the comment bubble options and which most of us were unaware of!). This allows you to write directly on the text in ‘blue ink’ – might be more personalised/allow more flexibility than the general comments in the comments box. It might also allow for less in-text highlighting for comments bubbles.
- having a “3 positive things and 3 ‘negative’/to improve” one size fits all guideline is problematic as students are all different (though if you have 60+ students’ work to look at in a short space of time, is carefully tailored, individualised feedback realistically feasible?)
We decided that learner training was crucial for enabling students to make full use of the feedback and therefore make doing it worth our time and theirs. Firstly, for in-text comments to be truly useful, it was suggested that we need to explicitly train students to look for further examples of the mistakes we highlight using the Quick Marks (i.e. error correction code) as otherwise they will correct what we highlight but they won’t automatically apply it to the rest of their text. Perhaps part of learner training would be to train them towards the point where they can do that without being continually prompted in comments or tutorials. We also considered the need for recognising and differentiating between “treatable” errors (e.g. articles – there are rules that can be followed) and “non-treatable” errors (e.g. word choice), and giving appropriate feedback. For non-treatable errors, direct feedback, i.e. giving students the correction, is better, while for treatable errors we can use indirect feedback, i.e. identifying the error and asking students to correct it themselves, using clues such as error correction coding. Currently, most of our feedback is indirect, so this is something we may need to reconsider.
Another aspect of learner training that we discussed was how to train learners to make the most of their very brief (10-15 minute) tutorials. For these tutorials to be truly beneficial, we agreed that it was imperative for students to look at their feedback BEFORE coming to the tutorial. In fact, they need not only to look at it but also to attempt to respond to it, so that during the tutorial the tutor can check their attempts and help them with the areas they were unable to address independently. We wondered about using a pre-tutorial sheet to encourage them to do this, something that in order to complete they need to engage with the feedback. A couple of teachers have already experimented with this kind of thing with encouraging results so it is worth looking into.
All in all, we managed to discuss a lot in an hour – or just over, as we lost track of time! (You know it’s a good scholarship circle when the participants just can’t drag themselves away at the end! I think the reason this scholarship circle is going so well is that it has a very specific focus and it is one that is equally important to all of us.)
Homework for next week: to read a chapter by Dana Ferris called “Does error feedback help student writers? New evidence on the short- and long-term effects of written error correction” in a book published by Cambridge University Press called Feedback in Second Language Writing (edited by the same Hylands who wrote last week’s article!) Just from the title I am very curious about what Ferris will say, but I won’t have time to find out till at least the weekend!
Feel free to join in the discussion by commenting on this post! 🙂
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thank you for sharing your thoughts – such an interesting topic!
I found your comments about treatable and non-treatable errors rather insightful. personally I’m guilty of not offering any direct advice re word choice. i think this is because of my personal preference – being a language learner myself I’ve always found checking Oxford collocations dictionary less complicated than using a grammar reference book (so many rules!). i might try the opposite approach for a while. Thanks again
Glad you found it interesting! I’m finding these scholarship circle meetings absolutely fascinating, just makes you think about things differently. Oxford collocations dictionary is great. I guess it’s always good to vary approaches so that you tap into more students’ preferences over a given length of time. Hope it goes well!
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